Christen is a strategic advisor, negotiator, connector, and speaker who has spent more than a decade helping organizations navigate high-value relationships, complex negotiations, and business decisions.”

 

Through her consulting firm, Christen works with organizations to source properties, negotiate hotel and event contracts, evaluate overall program spend, and develop strategies that create meaningful savings without sacrificing the experience. Her expertise extends far beyond securing a room rate—she looks at the entire financial picture, including food and beverage commitments, meeting space, concessions, attrition, resort and destination fees, upgrades, commissions, and the long-term value of the hotel-client relationship.

 

Having generated millions of dollars in hotel and venue revenue while also negotiating significant savings for her clients, Christen brings a unique perspective to the industry: she understands both sides of the negotiating table.

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As a speaker and industry advisor, Christen brings real-world experience to conversations surrounding hotel sales strategy, contract negotiation, client retention, event profitability, relationship-driven revenue, and the evolving expectations of today’s meeting and event buyers. She is passionate about sharing what she has learned from years spent inside real negotiations and helping both buyers and hospitality professionals become more strategic in the way they approach business.

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Beyond her professional work, Christen is an entrepreneur and mom of three, roles that have deeply influenced the way she leads. Building a company while raising a family has strengthened her ability to navigate pressure, make thoughtful decisions, build meaningful relationships, and lead with both confidence and perspective.

 

Whether she is sitting across the table negotiating on behalf of a client, advising a hotel team on how to better position itself to win business, or speaking to industry professionals, Christen’s goal is the same: to help hospitality professionals think differently about negotiation—not as a battle over price, but as a strategy for creating value, loyalty, and long-term revenue.